BELMONT ACCOUNTING SERVICES LTD provides tax advice, tax documentation support, record keeping, tax planning support, and general tax compliance guidance to individuals and small businesses. This policy applies to one-off tax advice services purchased through us.
As our services are digital and professional advice services, they do not involve physical goods; therefore, there is no traditional “return logistics” or courier return process.
One-off Service Description
The tax advice services provided on this website are one-off purchases:
Customers pay a one-time fee for the selected service;
Auto-renewal is not available;
No automatic billing for the next cycle;
Each new service request requires separate confirmation and payment.
Service Cancellation
If you wish to cancel a purchased service, please contact us as soon as possible using the following methods:
We will process cancellation requests based on whether the service has commenced, the extent of service completion, and applicable UK consumer protection laws.
If the service has not yet started, we will generally assist customers in canceling the service to the best of our ability.
If the service has started, we may need to determine whether a refund is possible based on the percentage of service already completed, the customer’s explicit request, and applicable law.
14-Day Cancellation Right
If you purchased our services as a UK consumer, you may be entitled to a 14-day cancellation right under the law.
However, for services that the customer explicitly requests to start before the end of the 14-day cancellation period, if the service has already started, the cancellation right may be limited by applicable law.
If the service has been fully performed, and the customer has explicitly agreed to the immediate commencement of the service before it began, and acknowledges that the cancellation right may terminate upon completion of the service, as permitted by law, then the corresponding cancellation right may no longer be available.
We will handle such cases in accordance with applicable UK consumer protection laws.
Refund Conditions
If the refund conditions are met, we will process the refund in accordance with applicable law and the specific service situation.
Situations that may qualify for a refund include:
The service has not yet started and the cancellation request meets applicable conditions; We are unable to provide the confirmed service; Applicable law provides for the customer’s right to a refund; Other refund conditions confirmed in writing by both parties.
If the service has commenced or been partially completed, the refund amount may be determined based on the services provided and applicable laws.
Refund Processing Time
If the refund conditions are confirmed:
Refund Confirmation: Confirmed after the cancellation or refund application is reviewed;
Refund Initiation: Usually initiated after refund approval;
Estimated Arrival Time: Generally 3–5 business days, depending on the original payment method, bank, or payment service provider.
Actual arrival time may vary depending on the processing procedures of financial institutions.
Return Logistics Instructions
Since we provide tax consulting services for individuals and small businesses, therefore:
Physical Goods Return Logistics: Not applicable.
Customers do not need to return any physical goods to us, nor do they need to pay for return shipping costs.
If the service involves electronic documents, consulting materials, or other digital content, customers do not need to return them through a logistics company. To cancel the service, please contact us directly by email or phone.
Issues with Service Materials
If you believe that the consultation materials we provide contain obvious errors, omissions, or are inconsistent with the scope of services agreed upon by both parties, please contact us as soon as possible after discovering the problem.
Please provide the relevant information through the following method:
Email: services@belmontaccounting.services
We will verify the specific situation and provide a reasonable solution where applicable.
Incomplete Client Information
Tax consultation services may rely on accurate and complete information provided by the client.
If the service cannot be completed normally due to the client’s failure to provide information in a timely manner, providing incorrect information, or failing to respond to necessary questions, we may need to suspend processing until we receive the required information.
Therefore, processing delays caused by client information issues are not considered delays in the logistics of physical goods and are not subject to traditional return procedures.
Contact Information
For service cancellation, refund requests, or policy inquiries, please contact:
